FAQ | Hy-Capacity | Heavy Duty Tractor Parts

How do I change my password?

Click the My Account button located on the top menu bar
On the Preferences tab & under the Edit Password section, type your new password in both the password and confirm password fields
Click the Save Changes button

What is the Quick Search?

The Quick Search tool is a search function that allows you to search Hy-Capacity Part Numbers, Model Numbers, Reference Numbers, and keywords – all in one search! Reference numbers include OEM part numbers, vendor part numbers, and competitor part numbers. This list is continually growing. Begin typing and see the results pop-up as you type.

Am I able to view my previous orders?

Yes. To view previous orders click on the My Account button located on the top menu bar and select the Order History tab. All of your web orders are listed, click on an order number to view it. To limit your search results and locate an order within a certain period of time select a Start and Stop date.

Who do I contact if I am having problems with your website?

Call us at 1-800-247-1824 and let us know what kind of problems you are having. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.

What do I do if I want to cancel my order?

Call us right away at 1-800-247-1824. If your order is past the cancellation point, returns must be preauthorized and accompanied by a Return Merchandise Authorization (RMA) number. An RMA Number may be obtained by going to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.

Can I add or delete items from my order if I change my mind?

Most orders are processed very quickly and shipped out. If you want to change your order, please let us know as soon as possible, by calling 1-800-247-1824. We will check the status of your order and attempt to make the necessary changes. If your order has already been processed for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case an RMA Number may be obtained to return the product. To request an RMA Number go to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.

What currency do you sell parts in?

All parts are priced in US Dollars. Hy-Capacity is a US company and only sells and quotes in US Dollars.

Do I pay shipping for parts I return to Hy-Capacity?

You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, Hy-Capacity will pay the return shipping expense. Complete the returns form and we'll arrange for your return shipping.

What is a core?

The old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.

How do I get the core deposit back?

In order to qualify for prepaid core return, a minimum of $300 in core values must be returned. All prepaid core returns must be completed via our Core Return Form. Single core returns may be sent back to Hy-Capacity, with the freight expense being the responsibility of the Dealer.

Returning cores allows parts to be remanufactured/recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!

How do I unsubscribe from your e-mails?

There are two quick and easy ways to unsubscribe from our e-mails.

At the bottom of each of our eblasts, there is an "Opt Out" link in blue. Click the link and follow the steps provided.
Email us at marketing@hy-capacity.com and a member of our team will unsubscribe your email address.

What forms of payments do you accept?

Hy-Capacity currently accepts Visa, Mastercard, Discover and American Express for all orders.

When placing an order an error message appears stating that there has been an authorization failure. What went wrong?

Please double check the credit card, expiration date, and security code that was entered.

How do I see my invoices?

Log into the E-Bill website. Invoices that are unpaid will show on the first screen, as shown below. Click on the paper with magnifying glass icon to view or print your invoice copies.

Print Invoices

If the invoice is paid, choose "All" from the drop down to view it.

View Invoices

Click here for more E-Bill information.

How do I begin the process of sending a part in for R&R (Rebuild & Return)?

Before Dealers send in their core for a Rebuild & Return, we like to see photos of the item to verify it can be rebuilt. Please contact our Inside Sales team at 844-247-2162 to arrange a rebuild of your part. Be sure to include the R&R number provided to you by our Inside Sales team when submitting the R&R.

Do you have a prepaid core return program?

We do offer a core return program to our Dealers. In order to qualify for prepaid core return, a minimum of $300 in core values must be returned. A form is available on our website to indicate the cores that will be returned. Upon completion and approval of the form, Hy-Capacity will schedule a pre-paid pickup within 48 hours via FedEx Freight.

Core Return Form: https://www.hy-capacity.com/account/corereturn/

Core Return Policy & FAQ’s: https://www.hy-capacity.com/UserDocs/corereturnpolicy.pdf

Single core returns may be sent back to Hy-Capacity, with the freight expense being the responsibility of the Dealer or you can hold onto it until you get to the $300 prepaid minimum.

How do I become a Dealer for Hy-Capacity?

Our Dealer Network consists of Implements, Repair Shops & Large Farm Corporations. To become an authorized Dealer, complete the form on our website, https://www.hy-capacity.com/account/setup/.

Once approved you will be granted a log in to our website. A qualifying order of $1000 or more must be placed within 7 days to receive Preferred Dealer Pricing. To keep your account active, order activity must be maintained each year.

Why does my Dealership not appear on the Dealer Locator?

Dealer sales are reviewed monthly and accounts with purchases of $10,000+ in yearly sales are added to our online Dealer Locator. If this is something you are interested in trying to achieve, we are more than happy to help in any way.